Privacy policy for 33 Hugs

Effective Date: July 1, 2025

This Privacy Policy explains how 33 Hugs (“we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of two groups of individuals:

1. Customers who place orders on our website

2. SMS Hug and product recipients whose name and mobile information customers provide

Please read this policy carefully. By using our website or providing information, you consent to the practices described below.

  1. Information we collect

1.1 Customer-Provided Information

When you place an order, register for an account, subscribe to newsletters, or contact us, we collect:

  • Name, billing address, phone number and or email address

  • Payment details (processed securely via third-party processors)

  • Order preferences, gift messages, and delivery instructions

1.2 Recipient Information

To fulfill SMS messages or deliveries, we collect from customers:

  • Recipient name, mobile number, and when required, delivery address

  • Any special delivery notes

1.3 Automatically Collected Information

As you navigate our website, we may collect:

  • IP address, device type, browser type, operating system

  • Pages viewed, clickstream data, time and date stamps

  • Cookie identifiers and tracking technologiesHow We Use Your Information

2. We use personal data to:

  • Process and fulfill orders, including payment, shipping, and delivery

  • Communicate order status, changes, or issues to customers and recipients

  • Provide customer support and respond to inquiries

  • Improve our website, products, and user experience through analytics

  • Send marketing emails, promotions, and newsletters (with opt-out options)

  • Comply with legal obligations and prevent fraud

3. Disclosure of Personal Information

We may share your information with:

  • Third-party service providers for payment processing, delivery couriers, and IT hosting companies

  • Law enforcement or government authorities if required by law or to protect rights and safety

  • Affiliates or business partners in the event of a merger, acquisition, or sale (with notice)

We will not share your information with:

  • Marketing platforms, partners, or analytics providers

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to:

  • Remember your preferences and cart contents

  • Provide personalized product recommendations

  • Measure and analyze website usage

You can manage or disable cookies through your browser settings, though this may affect site functionality.

5. Data Security and Retention

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or alteration.

We retain customer and recipient data for as long as necessary to:

  • Complete the transaction and any warranty or service obligations

  • Comply with legal, tax, or accounting requirements

  • Resolve disputes or enforce agreements

6. Access, Correction, and Deletion

You have the right to:

  • Request access to the personal information we hold about you

  • Correct or update inaccuracies in your data

  • Delete your personal information, subject to legal and contractual obligations

To exercise these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.

7. Children’s Privacy

Our website is intended for users aged 18 and older. We do not knowingly collect or maintain personal information from children under 18. If we learn that we have inadvertently gathered data from a child, we will promptly delete it.

8. International Transfers

If you access our site from outside Canada, please note that your information may be transferred to and processed in Canada and other jurisdictions where our service providers operate. We ensure appropriate safeguards to protect your data.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Effective Date” at the top will indicate when the policy was last revised. We encourage you to review this page periodically.

10. Contact Us

For questions or to exercise your data rights, use our Contact Us form and select ‘Privacy Policy’ as your subject.

Thank you for trusting 33 Hugs with your personal information. We are committed to protecting your privacy and delivering joyful experiences.