Privacy policy

Effective Date: September 1, 2025

This Privacy Policy explains how 33Hugs (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information. We have set out here what personal information we collect, what we do with it and your choices and rights. This site, payment processing, and data analytics are managed by our hosting provider Squarespace and you can find more information on their privacy policies here.

Please read this policy carefully. By using our website or providing information, you consent to the practices described below.

VISITOR DATA

Web Site Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

  • Mobile Number of message recipient

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor Squarespace Payments will also collect payment information from you. You can read their privacy policy at here.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Form Submission

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

CUSTOMER ACCOUNTS

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

EMAILS

Abandoned Carts

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout, or are logged into your customer account.

  • You add a product which is in stock to your shopping cart.

  • You close your browser or leave this website without completing your purchase.

  • You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Order and Accounts

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

SQUARESPACE PAYMENTS

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

FONTS

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

ACCESS, CORRECTION, AND DELETION

You have the right to:

  • Request access to the personal information we hold about you

  • Correct or update inaccuracies in your data

  • Delete your personal information, subject to legal and contractual obligations

To exercise these rights, please contact us using the Contact Us form or see our How to Cancel page. We will respond within the timeframe required by applicable law.

CHILDREN’S PRIVACY

Our website is intended for users aged 18 and older. We do not knowingly collect or maintain personal information from children under 18. If we learn that we have inadvertently gathered data from a child, we will promptly delete it.

INTERNATIONAL TRANSFERS

If you access our site from outside Canada, please note that your information may be transferred to and processed in Canada and other jurisdictions where our service providers operate. We ensure appropriate safeguards to protect your data.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Effective Date” at the top will indicate when the policy was last revised. We encourage you to review this page periodically.

CONTACT US

For questions or to exercise your data rights, use our Contact Us form and select ‘Privacy Policy’ as your subject.

Thank you for trusting 33Hugs with your personal information. We are committed to protecting your privacy and delivering joyful experiences.