Thank you!
How To Cancel subscription
Thank you for letting 33Hugs be part of your journey. We’re deeply grateful for every step you’ve taken with us, and if you ever need to press pause on your daily messages, it’s simple to do so. Just follow the steps below to take a break; and know that whenever you’re ready to reconnect, we’ll be here with a fresh hug.
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Hard Stop: Simply reply to any message with the word STOP. ** Please note that not only does this cancel your subscription but will block your number with our provider from ever sending an SMS to your number again.
Soft Stop: If a Hard Stop is too permanent and you want the opportunity to be hugged again in the future, you have the option to text the message ‘Take a break’. This will cancel the auto-billing and discontinue any further messages.
Self Cancellation:
Log into your account
Click the menu option ‘Subscriptions’
Click either the Monthly Subscription or Annual Subscription depending on your subscription
At the bottom of the Subscription Summary, click the option ‘Cancel Subscription’
In the confirmation pop-up, click ‘Cancel Subscription’
Request Cancellation: Using our Contact form, you can select the option to cancel your subscription. This will also cancel the auto-billing and discontinue any further messages.
Additionally: Our Contact form also provides the option to request to have your data completely removed from our system.